Verzendbeleid

Shipping Policy

At Caliora, we place great importance on ensuring that your products are delivered safely and reliably. Below you will find important information about our shipping process, cancellation policy, processing times, and delivery times.

24-Hour Cancellation Period

If you wish to cancel your order, you may do so within 24 hours of placing your order, provided that the order has not yet been processed or shipped.

After this period, your order may already have entered our fulfillment system and may no longer be eligible for cancellation or modification.

Please note that customers residing in the European Union have the right, under applicable consumer protection laws, to withdraw from their purchase within 14 days of receiving the product.

To request a cancellation within the 24-hour period, please contact us as soon as possible at info@caliora.com with your order number and cancellation request.

Processing Time

All orders are processed within 1–3 business days.

During peak seasons or periods of high order volume, processing may take slightly longer. However, we always do our best to process and ship your order as quickly as possible.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Delivery Times

The estimated delivery time is 7–12 business days, depending on your location.

Please note that delivery times may vary slightly depending on the destination, customs clearance, and seasonal conditions.

Shipping Costs

We offer free standard shipping on all orders.

Express shipping options may be available at checkout for an additional fee.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email.

You can use the tracking link provided in your shipping confirmation email to monitor the status of your delivery.

Return Address

Please note that returns must be sent to our designated returns facility.

The correct return address and further instructions will be provided after you contact our customer service team and initiate the return process.

For return instructions, please contact us at info@caliora.com before sending any item back.

Incorrect Address Disclaimer

Please make sure that your shipping address is correct and complete when placing your order.

Once an order has been processed and shipped, we may no longer be able to change the delivery address. However, our customer support team will always do its best to assist you where possible.

Lost or Damaged Packages

If your order arrives damaged or does not arrive within the expected delivery timeframe, please contact our customer service team at info@caliora.com within 14 days so that we can investigate the matter and assist you.

To help us resolve the issue as efficiently as possible:

For damaged items: Please provide clear photos or videos showing the damage.

For packages marked as delivered but not received: If the tracking status shows "Delivered" but you have not received your package, we may request additional documentation or confirmation from the delivery carrier in order to investigate the matter with the shipping provider.

We will work with the carrier to investigate the issue and, where possible, find an appropriate resolution.